Privacy Policy

iSentia Pty Limited have created this Statement of Privacy to demonstrate our commitment to protect the privacy of the individuals with whom we deal and covers how we treat personal information collected and received, including information relating to the past use of our products and services.

"Personal Information" refers to information that personally identifies you by your name, email address or phone number and other information that is not otherwise available publicly.

This Statement of Privacy applies only to the practices of iSentia and the people we employ or manage. Other websites or services linked to/from this website will have their own statements of privacy which can be viewed by clicking on their respective privacy links.

Whenever it is reasonable and practicable to do so, we only collect information about you directly from you. We only collect personal information about you, which is reasonably necessary to:


We generally hold personal information relating to:


We do not generally collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:


How that information is used

We only use and disclose personal information about you for the purpose for which it was disclosed to us or related purposes which would reasonably be expected without your permission. For example, we may from time to time use your personal information to provide information about products and services, which may be of interest to you.

However, we do respect your right to ask us not to do this. We do not sell personal information to other organisations to allow them to do this. We may disclose personal information to service providers who provide services in connection with our products and services e.g., a bulk email provider.

Keeping information accurate and up to date

We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.

Keeping information secure

iSentia is committed to protect the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure.

For example, your personal information is stored on computer systems that are located in controlled facilities. When iSentia transmits highly confidential information over the Internet, we would conventionally protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol or any other suitable method of ensuring security. Access to and use of personal information within iSentia is appropriately limited to prevent misuse or unlawful disclosure of the information.

If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them.

Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.

Use of Cookies

iSentia may use cookies to help personalise your online experience whilst on our website or web-related services. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies are assigned to and can identify you uniquely. A cookie can only be read by a web server that issued you the cookie.

Cookies cannot run programmes or deliver viruses to your computer. Their primary use is to provide a convenience by saving you time. For example, if you personalise our page or register with our services, a cookie will help iSentia remember you on your subsequent visits. This simplifies the process of recording your personal information, and so on. When you next return to a iSentia website or web-related service, the information you previously provided is retrieved so you can easily use our features that you had customised.

You have the ability to accept or decline cookies. Most web browsers will accept cookies automatically, but you can usually set your browser to decline cookies. However, if you choose to decline cookies, you may not be able to experience the full interactive features of a iSentia website or its related services.

How you can access your information

You can contact us to request access to your information. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.


Occasionally iSentia likes to inform you about product enhancements, new products or client events. If you do not want to receive this sort of information from us, please let your Account Management Team know or email

However, there are some iSentia services that send out periodic emails and/or other forms of automated communication to inform you of technical service issues, product surveys, new feature announcements and news about our products and services. You will be unable to unsubscribe from these emails as they are considered an integral part of the service you have chosen.